Changes to our appointment system

From Thursday 4th July, Bennetts End Surgery is changing the way you book an appointment and access our services. Following your feedback, we are pleased to announce that the form will now be open 24 hours a day, 7 days a week so it will be easier for you.

To do this safely we will introduce a new online triage form which has more questions than our old form. The information you provide will help us to get you to the right member of the team at the right time based on your clinical needs.

This is part of a nationwide scheme across the NHS in England to improve access.

All patients, over the age of 6 months, are required to complete a form, so the quickest and easiest way is to do this is online via our website. You can do this for yourself or someone you are caring for.

If you are unable to access the triage form online, our telephone lines will be open and a member of our reception team can help complete the form on your behalf. If you are looking after a child under the age of 6 months, you will need to call us so that we can complete a form for the child. Again, they will ask you more questions so that we can help you see the right member of the team at the right time based on your clinical needs.

If you are able to do so, we urge you to complete the form online. The more patients that do this online the easier it will be for our vulnerable patients to contact us so that the reception team can help them complete the form.