IMPORTANT – Coronavirus (COVID-19) Is Causing Us To Make Some Changes

Bennetts End Surgery is making some changes to how we look after patients because of the Coronavirus outbreak.

This is so that we can keep our patients and staff safe and healthy and make best use of our resources.

The changes are in keeping with the government’s approach to protecting people against Coronavirus by reducing contact to essential circumstances.

The main change is that we are reducing the need for patients to come into the Surgery by moving to telephone and video consultations where we can.  We are also making sure that you can get prescriptions without coming in.

Latest government advice on Coronavirus:

If you or anyone in your household has a high temperature or a new and continuous cough, even if those symptoms are mild, you should all stay at home.

Do not go to your GP or hospital; instead, go to to check your symptoms and follow the specialist medical advice.

For medical help linked to Coronavirus you can also contact the NHS 111 online coronavirus service.

Only call 111 if you cannot get online

If you need medical help for any reason, do not visit the GP surgery, pharmacy or hospital.

If you need help or advice NOT related to Coronavirus:

  • for health information and advice, use the NHS website or our Surgery website
  • for urgent medical help, use the NHS 111 online service – only call 111 if you are unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance


When you call to make an appointment with a GP or nurse we will first of all ask you to tell us why you need medical help. This will help us decide how best to help you.

Please do not contact the Practice for medical help linked to Coronavirus. Follow the advice above.

We will initially arrange for a GP to call you back over the phone to assess your needs. If they can, the GP will provide you with advice there and then.

We may offer you an appointment at the Surgery but we will only do this if we think that you need to see or speak to a doctor or nurse in person and we are sure that there is no risk to patients or staff.

Online services

In light of this new approach, appointments can no longer be booked online, but

please do use other online services, including:

  • Ordering repeat prescriptions (please only order what you need)
  • Checking your medical records

Repeat prescriptions

We aim to send all prescriptions, including repeat prescriptions, through the electronic prescription service (EPS) to your nominated pharmacy. If you do not have a nominated pharmacy you can choose one online or ask your usual pharmacy to set this up for you.

If you currently manage your own prescription requests and your prescription cannot be sent through EPS to a nominated pharmacy, you will need to contact the GP practice by telephone or online.

Home deliveries

Please be aware that home delivery by community pharmacies is not an NHS-funded service. Some pharmacies do offer a delivery service which you may be charged for.