Your Rights and Responsibilities
We are committed to giving you the best possible service. This will be achieved by working together. Help us to help you. You have a right to:
- Be treated with courtesy and respect.
- Be treated as a partner in the care and attention that you receive.
- Have all aspects of your visit dealt with in privacy and confidence.
- be seen by a doctor of your choice, subject to availability.
- In an emergency, out of normal opening hours, telephone the practice and be given the number to receive assistance, which will require no more than one further call.
- Bring someone with you, although you may be asked to be seen on your own during the consultation.
- Have repeat prescriptions be available for collection within two working days of your request.
- Have information about our services made available to you by way of posters or notice boards.
- See your medical records or have a copy subject to certain laws.
With these rights come responsibilities and for patients we would respectfully request that you:
- Treat practice staff and doctors with the same consideration and courtesy that you would like yourself. Remember that they are trying to help you.
- Please ensure that you order your repeat medication in plenty of time allowing 2 working days.
- Please ensure that you have a basic first aid kit at home and initiate minor illness and self-care for you and your family.
- Please attend any specialist appointments that have been arranged for you or cancel them if your condition has resolved or you no longer wish to attend.
- Please follow up any test or investigations done for you with the person who has requested the investigation.
- Attend appointments on time and check in with Reception.
- Arrive in time for your appointments. Patients who are more than 10 minutes late for their appointment may not be seen.
- Please give the practice adequate notice that you wish to cancel an appointment. Appointments are heavily in demand and missed appointments waste time and delay more urgent patients receiving the treatment they need.
- Respect that an appointment is for one person only. Where another family member needs to be seen or discussed, another appointment should be made.
- Make every effort to present at the surgery to ensure the best use of nursing and medical time. Home visits should be medically justifiable and not requested for social convenience.
- Please inform us when you move home, change your name or telephone number, so that we can keep our records correct and up to date.
- Read the practice leaflets and other information that we give you. They are there to help you use our services. If you do not understand their content please tell us.
- Let us have your views. Your ideas and suggestions whether complimentary or critical are important in helping us to provide a first class, safe, friendly service in pleasant surroundings.
The NHS Constitution establishes the principles and values of the NHS in England. For more information see these websites: