Bennetts End Surgery

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

We are currently open.

Monday	08:00-18:30
Tuesday	08:00-18:30
Wednesday	08:00-18:30
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	08:00-12:30
Sunday	Closed

Surgery Closure

Please note that the Surgery is closed every Thursday lunchtime between 13:00 and 13:45 for the purposes of staff training.

Out of Hours Service

During the week, out of hours refers to the period of time between 18:30 at night and 08:00 the following morning. Weekends and public holidays are also out of hours. At these times, the Herts Valleys Clinical Commissioning Group has arranged for out-of-hours medical cover to be provided by a GP co-operative called Herts Urgent Care (HUC).

When the Surgery is closed, you can telephone our switchboard and your call will be transferred directly to the out-of-hours provider. The HUC receptionist will take some basic details and pass this information to a doctor or nurse who will phone back with advice or, if necessary, arrange for you to see a doctor at the emergency centre or receive a home visit.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Bennetts End Surgery

CQC Inspected and Rated
Good

We are currently OPEN.

Bennetts End Surgery

Opening Hours

We are currently open.

Surgery Closure

Out of Hours Service

Bennetts End Surgery

CQC Inspected and RatedGood

We are currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Bennetts End Surgery

We are currently open.

Surgery Closure

Out of Hours Service

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):