Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Bennetts End Surgery CLOSED for Bank Holiday Monday, 25th May, 2020
- New
20/05/2020
Please note that Bennetts End Surgery will be CLOSED on Bank Holiday Monday (25th May, 2020). For medical assistance when the Surgery is closed, please contact NHS 111. For life-threatening medical emergencies, please call 999. Read more
Hay Fever
- New
18/05/2020
How to manage your Hay Fever Read more
Thank You!
- New
14/05/2020
The Bennetts End Surgery team would like to say a big THANK YOU to all the patients who have so kindly donated equipment to the Surgery during this current coronavirus pandemic. Your support is much appreciated. Read more
Quit4Covid
- New
14/05/2020
If you smoke, you have an increased risk of severe illness with COVID-19. Your doctor would like you to stop smoking as soon as possible. Contact Hertfordshire Health Improvement Service on 08003 893 998 OR text quit4covid TO 80818 for tel Read more
IMPORTANT – Coronavirus (COVID-19) Is Causing Us To Make Some Changes
01/04/2020
Herts Hearing Advisory Service is Suspending Drop-Ins
11/03/2020
Update Regarding Dr Hybel (March 2020)
04/03/2020
Coronavirus
31/01/2020
GP appointments under pressure
08/08/2019
Reclassification of Gabapentin and Pregabalin with effect from 1st April 2019
08/08/2019
NHS Breast Screening Programme Incident
08/08/2019
Surgery Closed every Thursday
08/08/2019
Improved Access
26/02/2019
New Patients
12/01/2019

Bennetts End Surgery

CQC Inspected and Rated
Good

We are currently CLOSED.

Bennetts End Surgery

News

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Bennetts End Surgery

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Bennetts End Surgery

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):